INFORMATION SECURE UNDER LOCK & KEY
We take all reasonable steps to protect our customers' personal information against loss, misuse, and alteration. We use encryption technology whenever receiving and transferring your personal information on our site.
Remove Your Name From Our Lists At Any Time
To delete your name from the PreauSports email mailing list, or to request to have your name removed from the catalogue mailing list, simply contact us. Please provide your full name, company name, mailing address, email address, and phone number. We appreciate your patience as it may take up to two to one week to process your request from the date of receipt.
Shipping is available to Australia only
If any products in your order are no longer available, we will notify you via email or phone to confirm how you would like to proceed.
Order Processing and Deliver Times
Orders are processed at our warehouse in Melbourne, Monday through Friday (excluding public holidays). We generally aim to process orders on the same or following working day on receipt of the order and payment. However during heavy sales periods processing can take up to 4 working days.
Delivery may take up to 10 working days but should usually arrive within 2-5 working days. Remote interstate locations may experience a longer delivery timeframe. Delivery times are provided as a guide only and do not take into account possible delays caused by payment authorisation or reliance on external freight services.
A reference number for order tracking can be provided upon request.
Shipping your order
We deliver your order via Australia Post Express Post. If no one is at the address at the time of delivery, the Australia Post will deliver the product(s) to your nearest Post Office
On receipt of delivery please ensure you check the product thoroughly for any faults or defects. If the item is faulty please contact us via email, quoting your order number, name and address, details of the product, the reason for return and whether you require a refund or replacement. We will then advise on how to proceed with the return. You have 30 days from the receipt of the faulty item to return it to us.
1. Submit an enquiry to firstname.lastname@example.org regarding ‘Returns’ with your order number and details of what you would like to return or exchange. Once we have received your enquiry, we will send you a returns authorisation form for you to fill out.
2. Pack up and return the unused items, in the original packaging with the returns form and include the invoice of your purchase with the package
3. Mail the return back to PreauSports Australia to XXXXXXXXXXXXXX Australia. For your security we recommend using a tracked or insured parcel service.
4. We will send confirmation via email once your return or exchange is received and processed. Refunds will be issued via the same form of payment originally used for the purchase
For information regarding the return of goods purchased online, please contact the Customer Service Department in one of the following ways: